The lack of common sense in Singapore constantly amazes me. I
have been here more than a year and I am still surprised when something so
simple becomes either so difficult or so confusing that no one knows how to
proceed.
People here will walk right into me because they don’t
understand spatial awareness or the concept of personal space (or, heck, even
the concept of watching where they are walking). Everyone wants to be the first
person to get somewhere – on a bus, off the bus, on the train, off the train,
on an escalator but not off an escalator (they usually stop right where the
escalator ends and cause a major traffic jam, not realizing that the thing they
just stepped off just keeps going).
There is a difference between lack of common sense and pure
ignorance, though I am finding that in my neighborhood, there is a very fine
line between them.
Case Number 1: The Change Issue
If a cashier states that a charge equates to $21.40 and Paul
hands the cashier a $50 note, followed by a dollar coin and two 20 cent coins,
he is sometimes met with a confused look like the cashier does not know how to
handle the situation. Paul sees the wheels turning, wondering if the cashier is
thinking something like, “Why do I have $51.40? This crazy man should have just
handed me the $50 bill. What am I supposed to do with this extra $1.40?” So he
waits a few seconds, and watches as the cashier hands him back the extra $1.40,
then proceeds to make change. Occasionally he does come across someone who will
provide the even change he desires, though he is not sure if the cashier really
understands the concept.
Case Number 2: You Can’t Always Get What You Want
Singapore
is hot. The temperatures are as high as the humidity levels and sometimes all a
person wants is a cool drink. I happen to like coffee. Sometimes, if I don’t
have my coffee, I have a less than a 5 percent chance of being friendly,
engaged in a conversation or awake around 3 p.m. On days like these, I need
some coffee.
On a few occasions, like many days this week, hot coffee is
not an option. Monday I met a friend for coffee. She was sitting outside and,
though the area was covered and shaded, it was still a hot day in Singapore, so I
decided to order my caffeine on the rocks. I had already reviewed the menu and
found the “hot beverages” section; no chilled beverages were listed but I
decided to a rebel.
“May I have an iced chai with soy milk please?” I kindly ask
the Singaporean man behind the old-school pharmacy-height counter that required
me to stand on my tip toes in order to hand over my money.
He looked at me and repeated, “Iced chai?”
“Yes, iced.”
“We only offer hot chai.”
Having heard this before, I want to roll my eyes, implore
the ballet gods and do a proper en pointe, grab the guy by his tie and pull him
over the counter to my eye level. I would then educate him on how the whole
iced beverage system works. I am sure I can pull some Alton Brown lingo about
the cooling properties of frozen water because I have seen enough Good Eats episodes.
The first time I received this response, I walked out of the
café. This time I simply looked at the man and asked, “Well then, may I have a
glass of ice?”
Case Number 3: Restaurant Wars
Sometimes Singaporeans are so focused on one thing that they
are not able to multitask in the least. If they get busy, they get overloaded
and, for some reason, cannot see the light at the tunnel’s end. Last month Paul
and I decided to experience an evening in Holland Village.
We thought that it would be a relaxing night but I was not the slightest bit
relaxed.
When we arrived at our planned destination, we were greeted
by a seemingly-overworked, young Singaporean woman, who ignored us at first and
then, frantically approached us as a crowd was gathering.
Seeing another woman trying to jump ahead of me, I
successfully made eye contact first and held up two fingers. The woman,
wide-eyed, looked around, looked back at me and simply said, “We are full.”
O.K……..
“How long for two?” I asked, with a bit of “Duh…think ahead
here” attitude.
She looked around, thoughtlessly offered a guess and then walked off. So Paul
and I decided to take a walk as well.
Case Number 4: Supply and Demand
When I am able to find a good product at the store, I know
that I need to grab more than one because I likely will not be able to find the
item for months ahead. In Singapore,
store managers lack common sense when stocking items. I have never been to a
single grocery store in Singapore
when I did not notice an “Out of Stock” sticker displayed. Has no one here
heard of inventory? Supply and demand? There are computer systems that will do
all the work people used to do by hand, so invest, people!
Side rant: Singaporeans also stock the shelves during store
hours – at all hours. Just as I have never gone without seeing an “Out of
Stock” sticker, I have never been to a store when an employee is blocking my
path and my reach because apparently I arrived at Stock Party time. Who in
their right mind makes employees stock shelves during store hours – especially
high-volume hours? Take an hour before the store opens and an hour after the
store closes to break everyone into teams and stock away without interruption. Wait
until the really slow times if you don’t want to hire an early or late stocking
team. And, please, stop cleaning the floors during high-volume hours as well.
It is not helpful to walk on slick floors or try to maneuver a cart in the
already-way-too-narrow aisles without having to deal with a man on a zamboni.
O.K., back to the topic at hand – supply and demand.
Restaurants and snack shops run out of products all the time. I have been to
several casual restaurants to read the menu, select an item and then hear, “So
sorry ma’am, don’t have.”
“But it’s on the menu.”
“Sorry, don’t have.”
Many times menus will have items printed on the menu that
someone has manually crossed out, either with Xs or with permanent marker to
block out what is written.
Paul and I usually stop at Auntie Anne’s pretzel shop before
the evening church service so that our bellies do not growl during the pastor’s
address. On a couple occasions, I ordered the pretzel sticks.
“We’re out,” replies the guy behind the counter.
Wait for it….Nope. Nothing.
“Can you make some more?” I ask.
“It will take five minutes.”
“O.K.” And then I advise that I will either wait or come
back. If it only takes five minutes, why does your brain not flick on and alert
you to make more product when the supply runs low so that you will not
inconvenience your customers by making them wait for new product? Hello…does
anyone know how to operate a business here?
Of course, the answer is yes, some people are quite capable
of operating businesses, which is why Singapore has such a great economy.
There are just so many times when I wonder why the brains are programmed to
simply follow directions and do what people are told and nothing else. Are they
trained that way from birth? Maybe. Maybe no one ever tells kids to be
creative, think for themselves and think outside the norm.
Once I have my pretzel (or the sticks for which I patiently
waited), my brain is once again baffled by the lack of common sense. I am
handed a buttery pretzel and pushed aside while the cashier makes a move to
hear the next customer’s order. “Excuse me,” I interject. “May I have a
napkin?”
Sadly, this common sense thing is contagious. I learned
today that even white people can catch the dumb bug.
Final Case: The Curious Case of the Careless Mom
This morning I walked into my neighborhood Starbucks to do
some work. When I walked in the door, I was greeted by a barefoot toddler in a
little dress and curly hair. She was standing next to a coffee bean display at
the end of the counter a meter or two from the door, holding a bag in her hand
while 30 or so more were strewn around her feet.
This girl was standing in a lake of coffee bags and unkempt
cardboard display boxes and no one in the entire café was doing anything to
resolve the situation. The two Starbucks staffers continued to take and make
orders. The café residents were all at their tables minding their own business.
I looked around for someone resembling this child, yet no one came to the
rescue. How long had this stuff been all over the floor, and why did this
girl’s parent not stop her? HELLOO!!! Anyone want to claim this mess…I mean
child?
If your kid wants to mess up your house, that’s your deal.
When your kid starts tearing up a public place, especially at 9:30 a.m. at a
Starbucks where the foot traffic is constant, step in and take control of your
child!
I took my place at the end of the line, with only one man
ahead. For about five seconds I debated what I should do. Should I ignore the
problem like everyone else? Should I pick up the items because no one else
will?
I decided to bend down and approach the girl, eye to eye. I
began picking up the coffee bags, one by one, and arranging them on the shelves
according to their flavors. I picked up the cardboard boxes, admittedly not
completely fixing them, and placed them on the shelves as well. I was baffled
that the girl’s mother did not approach the scene immediately and help me clean
up the mess that her child created. Instead, I heard three Aussie women behind
me softly chuckling and making cracks about how this woman was cleaning up the
mess that belonged to one of them. “She is probably going to turn around and
see us all just sitting here…” blah blah blah. I rolled my eyes and just kept
going.
When I was nearly finished, I looked at the girl who had
been practically frozen and staring at me the entire time and I softly advised
that this was not acceptable and she was not to do that again. I continued to
place the last of the bags on the shelf and, when I finished, I smiled at her,
told her we were done and offered her a high five though she did not accept. I
didn’t hear any comments from the women behind me. I stood up, waited my turn
and ordered my drink.
I walked passed the mom and her friends, who ended up
leaving the café around the time my drink was ready. We made eye contact a
couple times but no one offered a wave or an inviting gesture. No one said
“hello” or even “thank you.” They all just giggled and went on their way.
You’re welcome, ladies!